Navin L. Shroff

Senior AI Product Manager | Amazon | Driving Growth through AI, CX Innovation, and Data-Driven Strategies | Skilled in Agile, Design Thinking, and Cross-Functional Leadership

Role: Product Manager at Amazon
Location: Raleigh-Durham-Chapel Hill, NC, US
LinkedIn followers: 500 followers

Information TechnologyView LinkedIn profile

About Navin L. Shroff

Sr. Product Manager with a track record of driving AI-powered digital experiences across…

Experience

Product Manager
Amazon
Dec 2021 — Present · Raleigh-Durham-Chapel Hill, NC, US
Spearheaded cross-functional collaboration within a matrix organization, conducting A/B testing to refine product performance, launching customer experience (CX) features that enhanced user satisfaction, and driving significant profitability gains.• Introduced innovative CX features that reduced sizing-related returns, improving customer satisfaction and operational efficiency.• Designed and implemented self-service options and optimized return workflows, simplifying the customer journey and reducing operational complexities.• Launched a cost-effective return method, significantly decreasing shipping expenses and improving overall process efficiency.• Instituted robust safeguards to mitigate malicious activities, enhancing security and protecting company assets.

Contact information

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Current company

Amazon

Software Development · 10K employees · 2127 7th Ave., Seattle, WA, 98109, US

Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. We are driven by the excitement of building technologies, inventing products, and providing services that change lives. We embrace new ways of doing things, make decisions quickly, and are not afraid to fail. We have the scope and capabilities of a large company, and the spirit and heart of a small one. Together, Amazonians research and develop new technologies from Amazon Web Services to Alexa on behalf of our customers: shoppers, sellers, content creators, and developers around the world. Our mission is to be Earth's most customer-centric company. Our actions, goals, projects, programs, and inventions begin and end with the customer top of mind. You'll also hear us say that at Amazon, it's always "Day 1." What do we mean? That our approach remains the same as it was on Amazon's very first day - to make smart, fast decisions, stay nimble, invent, and focus on delighting our customers.

amazon.com

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