Navi Bains

About Navi Bains

Being part of the interdisciplinary healthcare industry has allowed me to fabricate my critical thinking, patient care, interpersonal communication and problem solving skills. It has taught me important values, such as commitment, compassion, dedication and hard work. These intrinsic values coincide with my vision to help and educate under-served communities. My goal is to maximize, utilize and integrate my skills into achieving a patient-centered and community focused healthcare system that would mutually benefit employers and myself for future growth and success.

Experience

1. Director of Client Relations

   Medusind

   Oct 2023 — Present · Orlando, FL, US

   Collaborating with executive team members to support and prioritize client services experience, retention, and recruitment strategies. Participates in implementation of strategies as directed by CEO.• Supporting managing relationships with clients to ensure that they are satisfied with the services provided.• Manages client accounts and supports Executive Team in establishing new clients, including development of contracts, fee schedules and scopes of work. • Work with Executive Team to establish, maintain and implement client service standards.• Working with leadership to deliver, monitor and communicate progress towards goals.• Maintain client relationships by communicating regularly with clients about their accounts, providing updates on their key measures, and answering any questions they may have about their organization’s results.• Provide clients with information about services that may be of interest to them based on their current needs or situation.• Provide support to clients by answering questions about their service agreements with Medusind.• Managing client service agreements by communicating with clients to track their performance and/or progress and adjust as necessary.• Creates and maintains best practices and other customer-centered onboarding information for both clients and staff.• As directed prepares proposals, presentations, sales materials• Participates in conferences and other events to maximize the Medusind exposure to the health center community. This may include preparing and presenting workshops at regional, state, and national conferences.• Collaborates with teams and leaders throughout the organization to ensure adherence to client service needs. • Researches and develops new opportunities, lines of business and programs.• Maintains current/real time understanding of the market landscape.• Provides support and oversight for special projects and initiatives.

Education

• Yuba College

  Associate's degree, Biology/Biological Sciences, General

  2010 — 2012

• UC San Diego

  Bachelor of Science (B.S.), Biochemistry and Molecular Biology

  2013 — 2015