Navendu Ranjan
Delhi University
- Role
- Sr Representative Operation at Concentrix
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Navendu Ranjan
Senior Representative – Operations at Concentrix with hands-on experience in voice-based technical support for SaaS applications. Experienced in handling customer calls, troubleshooting application and access-related issues, and providing timely resolutions while adhering to SLA and quality standards.Regularly involved in incident handling, ticket management, basic access issues, and system-related troubleshooting, which has strengthened my understanding of IT support processes, service operations, and security awareness. Comfortable working with escalation procedures, documentation, and standard operating processes in a support environment.Actively building knowledge in IT supports fundamentals, cybersecurity concepts, and security operations, with a strong interest in transitioning into IT Support, SOC, or cybersecurity-focused roles in the future. Motivated by continuous learning, system reliability, and secure service delivery.
Experience
Sr Representative Operation
Dec 2025 — Present · Gurgaon, IN
Operations at Concentrix, providing technical support. I assist users with troubleshooting, issue resolution, and ensuring a smooth customer experience while maintaining service quality and SLA standards.
Education
Internshala Trainings
Placement Guarantee Course, Digital marketing
Vignan's University
Master of Computer Applications - MCA, Computer Science and IT
Delhi University
Bachelor's degree, Political science
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