Naveen Singh
Enterprise Account Manager | Client Retention & Growth | Strategic Partnerships | Churn Reduction
- Role
- Assistant Manager at Shipway by Unicommerce
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Naveen Singh
I’m an Enterprise Account Manager with over 9 years of experience driving client success,…
Experience
Assistant Manager
Sep 2023 — Present · Gurugram, IN
Key Responsibilities & Achievements:Manage 50+ enterprise clients with a 90%+ retention rate and churn under 2%Deliver consistent shipment growth of 7–10% MoM in core accounts and 12–15% in new portfoliosLead cross-sell initiatives, contributing significantly to account-level revenue expansionAchieved an NPS score of 91.7% over three consecutive months — highest in the teamCollaborate with product, tech, and sales teams to develop client-centric features (e.g, automated refund panel)Mentor new hires, assist in team hiring, and contribute feedback to shape product and process improvementsHandle client escalations and ensure fast, effective resolution through internal coordination
Education
University of Lucknow
Bachelor of Commerce - BCom, Business/Commerce, General
2011 — 2014
IILM University, Greater Noida
PGDM, Operations Management and Supervision
2015 — 2017
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.