Naveen Pallayil

About Naveen Pallayil

Director and Head for India operationsWith 20+ years building and leading Global Capability Centers in India, my expertise drives GCC setup, talent acquisition, operational scaling, and P&L management. As Director of India Operations at MAQ Software, I oversee Noida, Mumbai, and Hyderabad GCCs, transforming them into hubs for global delivery excellence, digital transformation, and business growth. My Leadership Approach: People, Strategy, Execution, and Cash (Financial Discipline):I drive GCC leadership in India by focusing on four core pillars: People, Strategy, Execution, and Cash. This framework ensures the creation of high-performing GCCs that deliver exceptional value and align seamlessly with global objectives. People:I focus on getting the right people on the bus, in the right seats, and addressing mismatches swiftly. I drive GCC talent acquisition, recruiting top-tier talent with expertise and cultural fit. I foster leadership development and diversity, empowering high-performance teams for global delivery excellence. Strategy:I align GCC operations with global objectives, ensuring market differentiation. I lead digital transformation and GCC innovation, positioning centers as drivers of business growth and global competitiveness. Execution:I implement scalable GCC processes and data-driven decision-making for GCC operational excellence. I establish accountability for consistent, high-quality global delivery. Cash:I enforce cost optimization and resource efficiency for P&L profitability. I manage cash flow to support GCC scalability and sustained business growth. Driving Social Impact Through Education and Eye Care:1. Director, Kabeer Excellence Foundation: Empowering students across 131 schools in 27 UP districts to realize their full potential.2. Partner, India Eye Hospital: Committed to delivering affordable, high-quality, and large-scale eye care services.3. Trustee, Foundation for Excellence: Supporting students in Math and Physics via Khan Academy Hindi, partnering with large secondary schools to boost success among low-income students.#GlobalCapabilityCenters #GCCIndia #GCCLeadership #GCCStrategy #GCCSetup #GCCOperations #PAndLLeadership #TalentAcquisition #OperationalExcellence #DigitalTransformation #GlobalDelivery #HighPerformanceTeams #GCCScaling #CostOptimization #TechLeadership #SocialImpact #NaveenPallayil #Naveen

Experience

1. Director of India Operations

   MAQ Software

   Apr 2014 — Present · Hyderabad, IN

   Driving the establishment and scale-up of Global Capability Centers (GCCs) across India, transforming them into growth engines for global delivery. Overseeing all aspects from location strategy and infrastructure buildout to operating model design to ensure alignment with business objectives and long-term scalability. Providing end-to-end oversight of India operations, including delivery centers in Noida, Mumbai, and Hyderabad. Ensuring operational consistency, high-quality execution, and continuous improvement across engineering, support, and consulting functions. & Leading talent acquisition and retention to build a future-ready, high-performing workforce. Embedding a performance-driven, collaborative culture through structured development programs, leadership grooming, and ongoing learning initiatives- Leading HR, Legal, Finance, IT, and Infrastructure Facilities to drive cohesive operational strategy and execution. Ensuring these core functions operate in sync with business priorities while maintaining regulatory compliance, enabling risk management, and enhancing the employee experience. & Managing budgets, P&L, and resource investments to support cost-effective scaling of GCCs. Leveraging data insights to shape operational strategies, optimize spend, and deliver sustainable growth. & Overseeing secure, scalable IT infrastructure to support global engineering and support delivery. Strengthening cybersecurity, disaster recovery, and business continuity frameworks. & Ensuring full compliance with local regulations, labor laws, and global standards.

Skills

• Infrastructure
• Interviewing
• Start-Ups
• Recruitments
• Business Strategy
• Process Improvement
• Team Management
• People Management
• Information Technology
• Vendor Management
• Java
• Html
• Start Ups
• Operations Management
• Technical Support
• Mentoring
• Employee Engagement
• Strategy
• Project Management
• Performance Management
• Itil
• Business Coaching
• Enterprise Resource Planning (Erp)
• Strategic Planning
• Agile Methodologies
• Team Building
• Management
• Leadership Development
• Customer Relationship Management (Crm)
• Training
• IT Operations
• Business Intelligence
• IT Management
• Requirements Analysis
• General Management
• Business Development
• Leadership
• Screening
• Business Process Improvement
• Team Leadership