Naveen M.

About Naveen M.

Most enterprises have a \"Strategy\" and they have \"Technology\" but they lack the architect to connect them. In 2026, the value isn\'t in the AI model; it\'s in the operational orchestration that makes that model profitable.As Global Lead at EXL, I act as the lynchpin between vision and execution. I specialize in designing the \"Operational Blueprints\" that allow organisations to scale Agentic AI and Digital Transformation without the traditional overhead of large human-intensive operations.What I Solve- The Translation Gap: Turning complex AI capabilities into strategic business outcomes- Operational Rigidity: Re-architecting legacy ops for a post-automation world- The Last Mile: Ensuring \"Strategic Solutions\" don\'t just look good on paper but thrive in executionMy approach is rooted in Connectedness and Empathy. Whether I am working on large-scale transformations or navigating the nuances of Agentic AI, my focus is always on the people and processes that drive the results.I’ve been fortunate to lead deals worth $1B+ and deliver $100M+ in benefits through consulting projects for clients. These experiences haven\'t just taught me about numbers; they\'ve taught me about the resilience required to make change stick.Let’s connect if you’re interested in moving beyond the AI hype toward architected intelligence.

Experience

1. Vice President 2 - Global Lead - Presales, Solutioning & Ops Consulting

   EXL

   Jul 2025 — Present · NY, US

   In the space between a client\'s ambition and the technical reality, there is often a gap; I spend my time in that gap, acting as the lynchpin that connects boardroom vision to day-to-day operations. My work sits at the intersection of commercial discipline and delivery reality, ensuring that the solutions we design create sustainable value for both our clients and EXL.Key Focus Areas• Outcome Architecture: I design value-led solutions that align with core business priorities, converting complex strategic challenges into scalable, commercially sound operational models.• Leading through Connectedness: I lead and develop global teams of solutioning and consulting professionals, focusing on building clarity, accountability, and consistency through a culture of shared purpose.• Bridging Strategy & Execution: I own critical presales and consulting engagements, shaping opportunities and structuring deals to ensure they are not just \"theoretical wins\" but are executable and resilient at scale.• Cross-Functional Orchestration: I act as the connective tissue between sales, delivery, product, and operations teams to solve complex, cross-functional challenges and bring integrated solutions to market.• Strategic Growth: I identify expansion opportunities through deep client insight and market awareness, supporting business development by solving the \"next\" problem before it arises.At the core of my work is a simple focus: creating solutions that work in the real world. I help teams and clients move from ambiguity to clarity, delivering outcomes that are meaningful, measurable, and sustainable.

Education

• Ian Golding CX Framework

  CX Masterclass, Customer Experience

• University of Virginia Darden School of Business

  Digital Transformation

  2018 — 2018

• Columbia Business School

  Post Graduate Diploma in Digital Business

  2019 — 2020

• Delhi University

  B.COM(Hons), Commerce

  1999 — 2002

Skills

• Cross-Functional Team Leadership
• Business Process Outsourcing (Bpo)
• Team Management
• Digital Transformation
• Business Transformation
• Service Delivery
• Business Analysis
• Strategic Planning
• Bpo
• Business Process Mapping
• Solution Architecture
• Black Belt
• Analytics
• Iso
• Business Process Improvement
• Iso 9000
• Tqm
• Team Building
• Management
• People Management
• Strategic Partnerships
• Performance Management
• Crm
• Quality Management
• Conflict Management
• Project Management
• Lean Manufacturing
• Business Development
• Consulting
• Business Analytics
• Outsourcing
• Data Analysis
• Consensus Building
• Operational Excellence
• Six Sigma
• Leadership
• Training
• Capability Development
• Process Improvement
• Process Excellence