Naveen Durgam

About Naveen Durgam

I am a PMP®, APICS CPIM, and CLTD certified Program Manager with over 15 years of global experience in Operations Excellence, Supply Chain Planning, Logistics, and Manufacturing. My career spans leadership roles at Amazon, Johnson & Johnson, and Colgate, where I’ve consistently delivered transformation initiatives that drive measurable business impact.At Amazon, I currently serve as a Program in Operations Excellence (OpsEx), where I bridge Operations and support teams within GO-AI to improve operational delivery and employee experience. My work includes introducing new performance metrics such as Interviewer Effectiveness, designing frameworks for skill-based headcount planning—all aimed at elevating efficiency and outcomes in AI-driven use cases.Previously, as Operations in Amazon GO-AI, I led a 24×7 global team of 263+ associates and managers, delivering AI/Robotics programs such as robotic FC automation, autonomous bot delivery, and 3D mapping. I also implemented Gen-AI solutions that reduced waiting times by ~50% through automation and human-bot collaboration.Earlier in my career at Johnson & Johnson, I managed demand planning and supply chain operations across 13 Asia-Pacific countries (~$1B business), optimized inventory and transportation processes, and played a key role in digital transformation initiatives. My work has been recognized with multiple awards for leadership and impact.I am passionate about building high-performing teams, leveraging technology for process excellence, and delivering value through strategic project and program management. I thrive in complex, cross-functional environments and am motivated by opportunities to bridge strategy with execution in operations, supply chain, and AI-enabled transformation.

Experience

1. Program Manager-iii

   Amazon

   May 2025 — Present · Hyderabad, IN

   Defined OpsEx team charter to act as the bridge between Operations and support teams within GO-AI, focusing on operational delivery and employee experience.• Introduced Interviewer Effectiveness metric, increasing accountability and efficiency of interviewers by measuring conversion ratios (interviews → hire calls → joining) and tracking early attrition of new hires.• Designed real-time monitoring mechanisms for adherence to virtual workforce infrastructure guidelines, providing leadership with actionable insights on deviations.• Designed frameworks to align skill-based headcount planning with program transitions, ensuring the right resources were allocated for successful delivery.• Conducted deep dives into workflows, engaging with customers to identify improvement opportunities and enhance outcomes of an AI-based robotic use case.

Education

• Dr. S Hussain Zaheer Memorial High School

  SSC, Basic Sciences, Mathematics & Languages

  1988 — 2000

• Muffakham Jah College of Engineering & Technology

  Bachelor of Engineering, Electrical & Electronics

  2002 — 2006

• Indian Institute of Management Mumbai

  PGDIE, Supply Chain Management, Logistics, Manufacturing, Operations Research, Facilities Planning

  2008 — 2010

• Little Flower Public School & Junior College

  Intermediate, Mathematics, Physics, Chemistry

  2000 — 2002