Naveen C
Senior Manager of Customer Experience @ Ninjacart | Six Sigma Black Belt | IIMV
- Role
- Senior Manager of Customer Experience at Ninjacart
- Location
- Bengaluru, IN
- LinkedIn followers
- 500 followers
About Naveen C
As an experienced start-up visionary and a certified Lean Six Sigma Black Belt professional, I thrive on the challenge of transforming innovative concepts into thriving businesses. With a passion for entrepreneurial ventures, I\'ve spent over a decade dedicated to crafting success stories from the ground up. My expertise lies in working with startups by- Reducing inbound work volume thus decreasing cost and resource optimization. Enhancing Customer Experience across all channels.🤖 Implementing chat-bot services to ensure round-the-clock customer assistance. Introducing multiple communication channels via IVR, WhatsApp, and SMS Voice services. Implementing tools and significantly reducing Average Handling Time (AHT).My journey has been defined by the excitement of building companies from scratch, from nurturing initial ideas to scaling operations and achieving sustainable growth. I\'ve honed my skills in strategic planning, team leadership, process improvement, service operations and market analysis, which have been pivotal in crafting several start-up success stories.My commitment to driving growth, fostering innovation, and optimizing processes through Lean Six Sigma methodologies has consistently set me on a path of turning vision into reality.I believe that every challenge is an opportunity, and I\'m here to connect with like-minded individuals, share experiences, and explore new avenues for collaboration.I\'m eager to connect and collaborate with you if you are a fellow visionary, a budding entrepreneur, or simply share a passion for innovation.
Experience
Senior Manager of Customer Experience
Apr 2024 — Present · IN
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