Naveen Sharma
TAC Representative at Interactive Brokers
- Role
- Tac Representative at Interactive Brokers
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Naveen Sharma
As an experienced technical support professional with 8+ years of experience, I am…
Experience
Tac Representative
Oct 2020 — Present · Mumbai, IN
Handling clients with the technical issues on various mobile, web and desktop applications offered by IBKR- Problem management with focus on wide scale of technical issues- Attempt and replicate various issues related to trading, market data, connectivity and escalate on priority when required- As a member of technical assistance team, assist customers with queries pertaining to all the IBKR software products and act as a liaison between internal teams and customers to ensure a prompt and effective resolution of bugs and issues- Managing and mentoring a team of working professionals in a Global Service desk team to handle technical and functional support for various IBKR trading platforms via chats, web tickets and phone calls- Help the team with escalations and their day to day tasks.
Education
Guru Jambheshwar University
Bachelor of Technology - B.Tech.
2013 — 2017
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.