Naveenchowdary Velivela
Customer Delivery Leader | Cloud | Digital Transformation | Strategic Program Management | Customer Success
- Role
- Customer Delivery Head at Tech Mahindra
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Naveenchowdary Velivela
Tech-savvy and customer-focused Solution Delivery Leader with over 21+ years of experience driving successful global technology implementations across the IT Services industry. Known for blending technical depth, process excellence, and customer empathy to deliver complex programs at scale.I bring hands-on experience across technical, functional, and process domains, with a strong track record in Agile delivery, IT Service Management, ITIL, Six Sigma practices, and global delivery models. Adept at building cross-functional teams, multi-cultural teams, aligning business and IT stakeholders, and translating strategy into execution.Passionate about leveraging data and analytics to improve delivery outcomes and enhance the customer experience.Academically, I hold a B.Tech. in Electronics & Communication Engineering and an Executive PG Diploma in Business Management from Symbiosis, Pune. Let\'s connect if you’re looking to scale delivery operations, transform legacy processes, or lead high-stakes digital programs.
Experience
Customer Delivery Head
Apr 2025 — Present · Hyderabad, IN
Lead end-to-end delivery of a $50Mn strategic account in the Retail vertical, overseeing 400+ global team members across India, US, Canada, and Mexico.• Own full P&L responsibility, delivering consistent revenue growth, cost optimization, and margin improvement.• Successfully transitioned services across geographies while embedding Agile, DevOps, and cloud-native solutions on Azure and GCP.• Established Delivery Centers of Excellence (COEs) in India and Mexico to meet regional compliance and scalability needs.• Drive customer experience metrics (CSAT/NPS) with zero major escalations and improved time-to-market.• Engage with CXOs in monthly and quarterly steering committee reviews, presenting dashboards, KPIs, risks, and transformation outcomes.
Education
SYMBIOSIS INTERNATIONAL UNIVERSITY
EPGDBM
2015 — 2017
Koneru Lakshmaiah College of Engineering
Bachelor of Technology (B.Tech.), Electronics and communication Engineering
2000 — 2004
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