Naveen Tiwari
General Manager - Training @WNS
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WORK HISTORY
General Manager - Training @WNS
Gurugram, IN
Leading enterprise-wide Learning & Development (L&D) for Healthcare and Finance & Accounting (F&A), impacting employees globally. I head a team of 100+ professionals across geos, embedding learning into digital transformation, compliance, and workforce readiness.Key Highlights:L&D Strategy: Designed structured Hire-to-Retire learning journeys for Healthcare and F&A, integrating domain academies, leadership programs, and digital-first delivery.Digital Transformation: Digitized 60% of training through LMS, LXP, microlearning, simulations, and gamification — improving adoption and cutting training hours.Future Skills: Launched AI, automation, and data literacy academies to reskill Healthcare and F&A workforces, preparing talent for digital operations.Domain Academies & Certifications: Built Healthcare RCM and F&A academies; enabled 15% workforce to earn global certifications (CPC, CRCS, finance certifications, USRN).Talent Supply Innovation: Created Train & Hire programs to solve talent gaps, enabling fresher pipelines and lowering hiring costs.Client-Centric Alignment: Partner with CXOs and clients to tie training to KPIs like claim accuracy, compliance, audit readiness, billing cycle time, and DSO.Knowledge Transfer & Transitions: Directed 200+ process migrations in Healthcare and F&A, ensuring seamless stabilization and client confidence.Thought Leadership & EVP: Positioned learning as part of the Employee Value Proposition (EVP) with learning festivals, recognition, and global COEs.Business Impact: Achieved 25% reduction in time-to-proficiency, multi-million-dollar nesting cost savings, revenue through consulting projects, and best-in-class governance framework.
EDUCATION
Delhi University
Bachelor of Commerce - BCom
ABOUT NAVEEN TIWARI
I am a dynamic Learning & Development (L&D) and Talent Transformation leader with 18+ years of experience driving capability transformation, workforce reskilling, and digital learning across Healthcare, Finance & Accounting (F&A), BFSI, and AML/KYC domains.At WNS, I serve as General Manager – Training & Development, leading a global team of 100+ professionals and supporting employees in Healthcare and F&A. At Wipro, I was Talent Transformation Leader for BFS, driving talent strategy for employees and embedding L&D into business and regulatory transformation. L&D Strategy: Designed and deployed the S.H.A.P.E. framework, Hire-to-Retire journeys, and domain academies in Healthcare RCM, F&A (P2P, O2C, R2R), BFSI, and AML/KYC — accelerating proficiency, certification, and client confidence. Digital Transformation: Digitized 60%+ of training through LMS (SuccessFactors), LXP (Degreed/EdCast), KMS (Confluence), microlearning, gamification, simulations, and VR pilots — improving adoption, reducing nesting, and saving $1.2M annually. Reskilling & Upskilling: Launched AI, automation, and data literacy academies to prepare workforces for digital operations, compliance, and growth. CXO & Client Engagement: Partner with leaders and clients across USA, UK, AU, South Africa, Middle East, and APAC, aligning L&D to KPIs like claim accuracy, audit scores, compliance readiness, and DSO. Business Impact: Delivered $1.9M+ in consulting revenue, positioned L&D as a differentiator in RFPs, and proved ROI by linking training to productivity, compliance, and renewals. People Leadership: Experienced in building and leading cross-cultural teams, empowering managers and trainers across geographies to innovate and deliver at scale.I specialize in building enterprise-wide learning ecosystems that embed L&D into digital transformation, operational excellence, and workforce readiness. My philosophy blends vision, empowerment, and impact: setting strategy, enabling global teams, and ensuring measurable business results.Key Skills: Learning & Development (L&D)| Talent Transformation | Healthcare Training | F&A | BFSI | AML/KYC | Digital Learning Transformation | Workforce Reskilling | LMS | LXP | KMS | Process Training | Domain Academies | Knowledge Transfer | Leadership Development | Business Transformation
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