Naveen Thillainadanam

IT & Systems Supervisor @Radisson Hotel Group

IN

Managed IT inventory and asset tracking to ensure accurate hardware and software documentation.Administered user accounts and access controls within the Opera Property Management System (PMS).Oversaw user management, provisioning, and de-provisioning in the Micros Point-of-Sale (POS) system.Created and maintained EMC software user IDs in strict adherence to organizational policies.Maintained comprehensive IT documentation, including policies, procedures, and compliance records.Managed Opera servers, interfaces, and integrations to support seamless hotel operations.Delivered user training on PCI-DSS compliance standards to promote secure payment handling.Performed system administration tasks, including monitoring, troubleshooting, and operational maintenance.Maintained detailed inventory records for computer hardware, software licenses, and related assets.Executed daily backups and restores, ensuring data integrity and rapid recovery capabilities.Installed, tested, and configured new workstations, peripherals, and software; supported PC setup and IT access for new user onboarding.Ensured optimal performance of core systems, printers, antivirus software, and email infrastructure; handled ad-hoc duties as required.Provisioned IMCS user IDs following established security policies and protocols.Configured Onity key lock systems, key cards, and door lock machines in compliance with operational protocols.

Government Polytechnic College

Higher National Diploma, Electrical, Electronics and Communications Engineering