Naveen Suneja

About Naveen Suneja

With over 22 years of experience in IT service delivery and global support, I bring a proven track record of leading high-performing teams and driving operational excellence across consulting, research, and product industries.As Director of IT Global Support, I specialize in 24x7 global helpdesk management, IT infrastructure optimization, cybersecurity, compliance, and risk mitigation. My career has been defined by building scalable support models, enhancing user satisfaction across regions, and implementing cost optimization strategies that deliver measurable value to the business.I have successfully led India-based operations, developed strategic partnerships, and built collaborative, results-oriented teams that thrive under high-pressure environments. What motivates me most is solving complex challenges, driving growth, and creating meaningful impact through technology leadership and continuous innovation.

Experience

1. Director of IT

   Everest Group

   Jan 2024 — Present · Gurgaon, IN

   Networking of Meraki MX80 firewall, Meraki Access Points, HP Switches, Servers, Windows, VMware Architecture, Office 365 Portal administration,o Implementing Windows Deployment Services, VMware Virtualization (vSphere 5), Click Share for wireless presentation, Symantec DLO, Symantec Backup Exec. 15 o SharePoint Administration. • A proactive leader with skills in analyzing information system needs, evaluating end-user requirements, custom designing solutions and troubleshooting for complex systems management• Experience of working on numerous IT projects on installation, maintenance, IT infrastructure development and technical support. For instance moving of entire office to new location without taking much downtime, setting up new office in Bangalore.• Significant experience in attending daily hardware breakdowns, managing preventive maintenance of the computers by ensuring that hardware equipment function smoothly & controlling the movement of computer equipment’s• Preparing Annual IT budget for India IT which comprises of detailed analysis on expected and actual spend for current year, previous year Vs current year expense, head wise expense analysis etc.• Skilled in addressing client’s issues timely and giving laptop training thereby enhancing the client servicing.

Education

• Delhi University

  B.com, Accounts, Economics, English

  1999 — 2002

Skills

• Sccm 2012, Wsus, Wds Server, Dpm 2012
• Infrastructure
• Dns
• Storage Vmotion,Vmware P2v,Vmware Ha,Ms Exchange 2007
• Servers
• Operating Systems
• Networking
• Vmware Virtual Center,Vmware Vmotion
• Dhcp
• Vcp Certified
• Dns,Dhcp,Ad, Server Management, Windows 2003,2008
• Routers
• Hyper-V
• Vendor Management
• Firewalls
• Cloud Computing
• Vpn
• Active Directory
• Windows Server
• Hardware
• Itil 2011 Foundation Certified
• Microsoft Sql Server
• Troubleshooting
• Switches
• Technical Support
• Software Installation
• Microsoft Exchange
• Vmware Esx/Esxi Server 5.0
• Mcse 2003 Certified Professional