Naveen Sharma
Quality Assistant Manager | Lean Six Sigma Green Belt | Process Improvement | RCA | Quality Audits | BPO Excellence
- Role
- Assistant Manager Quality at Healthians
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Naveen Sharma
I’m a results-driven Quality Assistant Manager with hands-on experience in the BPO…
Experience
Assistant Manager Quality
Sep 2024 — Present · Gurugram, IN
Conducted RCA sessions to identify recurring process gaps and implemented corrective actions across teams.Designed and implemented quality audit frameworks for [process/team] to improve compliance and reduce escalation rate.Collaborated with operations and training teams to deliver feedback loops that enhanced agent performance.Generated weekly performance dashboards using Excel for leadership review and process alignment.
Education
Delhi University
Bachelor of Commerce - BCom
2023
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.