Naveen Sharma
Global Account Manager | Driving Operational Excellence & Client Success in Corporate Travel | Project Management & Process Optimization Expert
- Role
- Manager - Global Accounts at Navan
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Naveen Sharma
I turn operational chaos into streamlined success.With 14 years driving excellence in global travel operations, I\'ve built my career on a simple principle: great operations aren\'t just efficient—they create exceptional customer experiences.My track record speaks for itself:→ Scaled a global messaging center from 0 to 120+ FTE in 8 months→ Achieved all time high CSAT, SLAs→ Led implementations that reduced inefficiencies by 25% and ticket resolution time by 20%→ Built and mentored high-performing teams across 3 continentsI specialize in: Global Account Management & Stakeholder Engagement Process Optimization & Automation (GDS, OBT, Messaging Platforms) Project Management (UAT, Implementation, Change Management) Team Leadership & Performance Management Data-Driven Decision Making & KPI ExcellenceI\'m passionate about leveraging travel technology and operational innovation to deliver measurable business impact.Let\'s connect if you\'re interested in Effective client & account management, operational excellence, travel tech, or building world-class service teams.
Experience
Manager - Global Accounts
May 2025 — Present · Delhi, IN
Building NavanManaging day-to-day operations for premium global accounts Key Achievements-Zero Miss Ticketing (ZMT) Tracking System - Led the development and implementation of the Zero Miss Ticketing (ZMT) Tracking System, a process-improvement initiative designed to eliminate lapses in ticketing accuracy and enhance service reliability across travel bookings- Achieved all-time high-performance metrics- Serve as primary operational contact for strategic accounts, driving continuous improvement and issue resolution- Deliver MBRs/QBRs with data-driven insights and strategic recommendations to C-suite stakeholders- Monitor and optimize critical KPIs: CSAT, AHT (Voice & Messaging), FCR, IPH, and SLA compliance- Lead cross-functional collaboration to align service delivery with global client requirements and operational standards-
Education
Maharshi Dayanand University (MDU), Rohtak
Bachelor's degree
Maharshi Dayanand University
BCA (Distance), DBMS;MATH;COMP.System Architecure; C And C++
2008 — 2010
Punjab Technical University
MCA (Distance), RDBMS; C AND C++
2010 — 2012
Skills
- Ticketing
- Crm
- Vendor Management
- Gds Galieo
- Bsp
- Tourism
- Team Management
- Amadeus Gds
- Analytical Skills
- Travel Management
- Online Travel
- Management
- Ms Excel Pivot Tables
- Business Travel
- Customer Service
- Skills Analysis
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.