Naveen Sharma
Director IT Service Delivery, Digital Work Place, Automation, Disaster Recovery | GPM - HCL Tech | PMGT - WT | Expertise in Data Center Operations Management, IT Service Delivery.
- Role
- Director IT Service Delivery at TP
- Location
- New Delhi, DL, IN
- LinkedIn followers
- 500 followers
About Naveen Sharma
Director – IT Service Delivery & Operations | Global BPO (Teleperformance) With…
Experience
Director IT Service Delivery
Mar 2025 — Present
Director IT– Information Technology!With gratitude for the path that led me here, I’m excited to drive innovation, strategy, and resilience in today’s evolving tech landscape.In this role, I will be focusing on:Aligning IT strategy with long-term business objectivesLeading digital transformation and automation at scaleBuilding robust disaster recovery and business continuity plansStrengthening cybersecurity, compliance, and risk frameworksEnhancing IT infrastructure and cloud operationsDriving strategic management for cross-functional tech initiativesEmpowering agile, high-performing technology teamsLooking forward to creating impactful outcomes through technology, innovation, and visionary leadership.#DirectorIT #StrategicLeadership #DigitalTransformation #DisasterRecovery #BusinessContinuity #ITStrategy #TechLeadership #WomenInTech #InnovationInAction #NextChapter
Education
QUINT
ITIL Foundation V2
Aviatrix
Aviatrix Certified Engineer Multi Cloud Network Associate
2021 — 2021
William Cary
Bachelor of Business Administration - BBA
2007 — 2010
IEC UNIVERSITY
Master of Business Administration - MBA
2017 — 2019
PRINCE2
Prince2 foundation & practitioner
2014 — 2014
Skills
- Data Center
- Capacity Management
- Managed Services
- Vendor Management
- Leadership
- Service Management
- Team Management
- Incident Management
- Facility Management
- Itil
- Project Management
- Service Delivery
- Technical Recruiting
- Sla
- Business Analysis
- Project Delivery
- Ms Project
- Requirements Analysis
- Transition Management
- Management
- Customer Service
- Prince2
- Data Center Management
- IT Service Management
- Project Planning
- Change Management
- Disaster Recovery
- Team Leadership
- Program Management
- IT Operations
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