Naveen Raaj

About Naveen Raaj

A very passionate hotelier with more than 12 years of work experience with different brands of ‘Hilton’ including international exposure. Starting my career with the company in the year 2013, I grew up the ladder through consistent performance and achieving goals as an individual and as a team. I am currently working as the ‘Operations Manager’ heading overall hotel operations at DoubleTree by Hilton Gurugram since March 2026 - a upscale hotel with 201 rooms and 4 dining outlets. Recognized as \'Director of Rooms 2025 - Luxury and upper upscale category\' by Hotelier India, was finalist for RDM of the year 2025 by BW Hotelier and one of the top contenders for ‘FOM of the Year 2024’ for luxury hotels in India by Hoteliers India.Graduate of Shine 1 – Hilton’s most prestigious leadership development program and certified Luxury Trainer of Hilton. In addition, I hold the role of the Quality champion for Hilton hotels in South Asia region & one of the 5 team members from Hilton APAC who is an integral part of ‘Conrad Concierge’ program – a new initiate by Hilton for its luxury portfolio. During my tenure with the Hilton Chennai and ‘DoubleTree Suites by Hilton Bangalore’, I held the role of ‘Hilton Honors Champion’ for five years and was responsible for driving the loyalty program of hotel. In the year 2017, I was assigned the Task force supervisor role to open hotel ‘Hilton Garden Inn Singapore’ which is a 403 room property and one of the busiest hotel in its location, in order to train their team members and set up the department for its opening.

Experience

1. Operations Manager

   Hilton

   Mar 2026 — Present

   5 star 201 room property with 4 F&B outlets. I am responsible for overall operations of the hotel including Front Office, House Keeping, Food & Beverage, Kitchen, Engineering, Security & Hygiene. My responsibilities mainly includs Guest champion role – responsible for Guest Experience and Satisfaction Scores, Department P&L, F&B & ODC revenue, Transportation, laundry and other Incremental Revenue, RevMax, QA, FSSAI and other internal audits. In addition, I hold the role of the ‘Quality Champion’ for Hilton hotels in South Asia region driving scores for the region by working closely with hotels that are behind target and needs attention and driving initiaves by the brand.

Education

• University of Madras

  Bachelor's degree, Hotel management

  2010 — 2013