Naveen Purohit
Bachelor’s of computer application BITS, Gzb | C | C++ | HTML | CSS | JavaScript | currently engaged in data structure and algorithms | Turning Brute Forces --> Optimised Solutions – in Code and Life
- Role
- Customer Associate at Tech Mahindra
- Location
- Delhi, DL, IN
- LinkedIn followers
- 500 followers
About Naveen Purohit
BCA graduate passionate about extracting meaningful insights from data. Proficient in…
Experience
Customer Associate
Apr 2025 — Present
Assisted customers with inquiries, complaints, and product information via phone, email, and in-person interactions. Supported senior customer associates in managing daily customer service tasks and issue resolution. Maintained accurate records of customer interactions and transactions using CRM software. Provided prompt and efficient service to improve customer satisfaction and retention. Collaborated with the sales and support teams to streamline communication and resolve customer concerns quickly. Participated in training sessions to gain in-depth knowledge of products, services, and customer service tools. Helped manage customer feedback and provided insights to improve service delivery. Ensured compliance with company policies while handling sensitive customer data. Monitored and reported on customer trends, common issues, and areas for improvement. Contributed to the team’s performance goals by maintaining a high level of professionalism and courtesy in all interactions. Logged and tracked customer issues using Finese to ensure service quality and compliance with internal standards. Maintained and updated customer profiles and records in the CRM system, ensuring accuracy and data integrity. Participated in software testing and feedback sessions for system updates related to Finacle and CRM platforms. Ensured adherence to KYC, AML, and data privacy policies while handling sensitive customer information. Assisted customers with IMPS and UPI transaction-related queries, including failed transactions, reversals, and dispute resolutions. Monitored digital transactions processed through Feba and SIBIEL, ensuring timely escalations and issue resolution. Coordinated with backend teams to troubleshoot and resolve technical errors in real-time payment channels (IMPS/UPI). Logged and tracked customer complaints related to digital channels via CRM systems, maintaining SLA compliance.
Education
JMS GROUP OF INSTITUTIONS,GHAZIABAD
Bachelor's of Computer Application, Computer Programming, Specific Applications
CCS (Chaudhary Charan Singh)University
Bachelor of Computer Applications, Computer Programming, Specific Applications
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.