Naveen Narayanan
Manager – Growth at Skillsoft | Driving Revenue & Retention | Ex-Byju’s
- Role
- Account Manager - Growth at Skillsoft
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Naveen Narayanan
I help businesses grow and retain their people through learning. At Skillsoft, I manage…
Experience
Account Manager - Growth
Apr 2024 — Present · Bengaluru, IN
Developed and executed strategic account plans for 90+ Commercial and General Business clients in North America, resulting in a 20% increase in expansion opportunities and a 10% improvement in renewal forecasting accuracy.Established strong partnerships with key C-suite stakeholders by conducting in-depth consultations tounderstand workforce upskilling needs, resulting in major cross-sell opportunities.Implemented a structured customer lifecycle management approach spanning onboarding, adoption, and renewal phases, improving customer health scores by 40% across the assigned book of business.Demonstrated \"Extreme Ownership\" approach to account management with the mentality that \"If yourteam fails, everybody fails,\" proactively identifying and resolving potential renewal challenges, resulting in a 92% on-time auto-renewal rate and 31% reduction in churn rate.Created and delivered business reviews highlighting ROI and value realization metrics for multipleSkillsoft products, contributing to a 20% increase in product adoption rates.Maintained CRM hygiene and quality with structured opportunity close plans that helped in documentation of account health, plans, and communications, enabling data-driven decision making for the leadership team.Performed thorough initial research and fact-finding before engaging with clients and leadership, often using the approach \"I looked at XYZ and can\'t find the answer, what am I missing?\" which led to more targeted discovery questions and efficient problem-solving for my clientsWorked collaboratively as a team player across departments to ensure growth and customer success, enhancing personal sales competencies in pricing strategy, contract development, cross-team collaborations, and negotiations.
Education
Sri Vani Education Centre
12th Grade
2003 — 2013
Kalasalingam University
Bachelor’s Degree
2013 — 2017
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