Naveen N
Learning & Development | Driving Talent Growth & Business Impact | Leadership & Sales Training | Employee Upskilling.
- Role
- Training Manager at Leap
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
Experience
Training Manager
Jan 2024 — Present · Bengaluru, IN
Leveraged AI Convozen for Call Auditing:• Integrated the AI tool Convozen into the call auditing process to analyze interactions, identify training gaps, and ensure quality and compliance standards are met.Developed & Standardized Training Content:•Created comprehensive training materials from scratch, ensuring consistency across programs and aligning them with key business objectives.Established Robust L&D Processes:• Built end-to-end learning processes—from content creation through evaluation—that improved training scalability and overall program efficiency.Data-Driven Program Optimization:• Utilized insights from AI-driven call audits and mid-cohort assessments to continuously refine training content and elevate performance outcomes.Achieved Measurable Business Impact:• Conducted regular call audits and mid-cohort evaluations, adjusting training strategies in real time to boost productivity and deliver tangible business results.
Education
National College, Jayanagar, Bangalore-82(Autonomous)
Bachelor's degree, History, Economics and Sociology
2012 — 2015
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