Naveen Motwani
Senior Transition Manager @Stream Digital Services
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WORK HISTORY
Senior Transition Manager @Stream Digital Services
IN
Project management leader spearheading large-scale business transitions, infrastructure rollouts, and service delivery programs across diverse client portfolios. Proven expertise in end-to-end project execution, stakeholder alignment, and service delivery excellence across the BPO, telecom, digital, and public service domains.Key Responsibilities & Achievements- End-to-End Transition Management: Led multiple high-impact transition projects (Inbound & Outbound processes) ensuring seamless migration, business continuity, and SLA adherence for clients across BPO and Digital domains-Project Leadership: Directed multiple high-value transition and transformation projects including critical government process setups involving call center implementation, digital grievance redressal platforms, and workflow modernization initiatives for citizen services, ensuring on-time delivery & regulatory compliance-Infrastructure & Technology Execution: Developed and executed strategies for call center and remote support infrastructure, cloud deployments (AWS), and CRM integrations (Salesforce/MS Dynamics) supporting both enterprise and e-governance platforms- Program & Project Governance: Defined project charters, timelines, and governance models; implemented PMO best practices for structured execution and risk mitigation- Stakeholder & Client Engagement: Managed CXO-level relationships, facilitated stakeholder alignment on deliverables, and ensured high CSAT & NPS through proactive governance- Process Reengineering & Automation: Led initiatives to streamline workflows, automate operations, and deploy AI-driven solutions thereby ensuring improved service delivery accuracy-Vendor Management & Procurement: Managed vendor onboarding, contract negotiations, and procurement for telecom, cloud, and IT assets required in both commercial and government projects- Team Leadership: Built and led high-performing cross-functional teams across delivery centers.
EDUCATION
Sikkim Manipal University (SMU)
Master of Business Administration - MBA
Rajeev Gandhi College, Trilanga Colony, E-8 Shahpura, Bhopal
BCA
St. Xavier's High School
High School Diploma
ABOUT NAVEEN MOTWANI
Seasoned professional with 19+ years of diverse experience in Business Transition…
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