Naveen Kumar Vohra

About Naveen Kumar Vohra

I am an accomplished technology and operations executive with a proven track record of aligning IT strategy with business vision to drive operational excellence, profitability, and sustainable growth. With extensive experience in overseeing enterprise-wide IT operations, I ensure business continuity and optimal system performance across global environments. My leadership has been instrumental in steering large-scale transformation initiatives and implementing effective change governance frameworks, all while maintaining a strong emphasis on risk mitigation and compliance.Throughout my career, I have successfully built and scaled high-performing, cross-functional teams, fostering a culture of accountability and innovation. I am adept at managing complex portfolios and strategic programs, integrating Agile, DevOps, and Site Reliability Engineering practices to enhance operational maturity. As a trusted advisor to executive leadership, I translate business priorities into executable technology roadmaps, ensuring seamless collaboration between business and IT functions. My knowledge of emerging digital technologies, particularly in Artificial Intelligence, positions me to leverage automation and data-driven decision-making for long-term competitive advantage.Key Achievements- Led enterprise-scale Run-The-Bank operations for critical Retail Banking Payment ecosystems, ensuring uninterrupted availability and optimal performance- Engineered robust audit-ready change frameworks, achieving zero major observations during compliance reviews- Recognized with the “Star Award” in 2021 for sustained high performance and leadership impact during my tenure at HSBC- Successfully executed over 350 production changes within a single month, earning the “You Rock” Award for excellence in Change Management.

Experience

1. Rtb Lead Service Quality Head Tbsl Delegate (Associate Director)

   HSBC

   May 2023 — Present

   In my current role, I lead enterprise-scale Run-The-Bank operations for mission-critical Retail Banking Payment ecosystems across various channels. I ensure uninterrupted availability and transaction integrity while acting as the Service Quality Custodian for Domestic Payment Value Streams. My responsibilities include institutionalizing Site Reliability Engineering frameworks and governing end-to-end IT Service Operations, enforcing compliance across Incident, Problem, and Change Management lifecycles. I also drive measurable service outcomes and initiate risk mitigation programs to reinforce platform security and service continuity.Achievements: I have championed a culture of operational excellence and accountability within cross-functional global teams, significantly enhancing service delivery and operational resilience.

Education

• The ICFAI University, Tripura

  Master of Business Administration - MBA, Information Technology

• Netaji Subhas Institute of Technology

  Bachelor of Engineering (B.E.), Information Technology

  2003 — 2007