Naveen Kumar N

About Naveen Kumar N

Area Operations Manager | QSR Specialist | Customer-Focused LeaderWith over 8 years of hands-on experience in the Quick Service Restaurant (QSR) industry. My role involves overseeing daily operations, optimising inventory, and mentoring teams to meet aggressive sales targets while maintaining 100% compliance with food safety and hygiene standards. I specialise in managing multi-unit outlets with a focus on delivering consistent quality, speed of service, and exceptional customer experiences. I bring a proven track record of managing high-volume operations, leading diverse teams, and consistently delivering exceptional customer experiences. My background as a Restaurant Manager has equipped me with strong leadership, operational, and team development skills.Known for my positive personality, strong work ethic, and ability to thrive in fast-paced environments, I take pride in creating a welcoming and efficient atmosphere for both customers and staff. From boosting team performance to maintaining high standards of food quality and service, I’m passionate about every aspect of restaurant operations.

Experience

1. Area Operations Manager

   Chai Waale

   Jan 2026 — Present · Chennai, IN

   Key Responsibilities:• Operational Excellence: Ensuring all outlets strictly adhere to SOPs, food safety protocols, and hygiene standards to deliver a consistent brand experience.• Team Leadership & Development: Managing and mentoring Unit Managers to foster a culture of accountability, excellence, and career growth within the region.• P&L & Financial Management: Analyzing store-level P&L statements to identify cost-saving opportunities, reduce wastage, and maximize profitability.• Customer Experience: Monitoring Guest Experience Scores and implementing strategies to improve Turnaround Time (TAT) and service quality.• Performance Tracking: Conducting regular audits and reviews to track KPIs, ensuring each unit meets or exceeds monthly sales and operational targets.• Strategic Planning: Implementing local marketing initiatives and inventory management strategies to drive footfall and optimize resources.

Education

• SRMIST, Kattankulathur, Chennai ,Tamil Nadu

  Bachelor of Business Administration - BBA