Naveen Kumar M
6 years in E-commerce | Amazon | Quality specialist (catalog lead)
- Role
- Quality Specialist (Catalog Lead) at Amazon
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Naveen Kumar M
Managed day to day audit operations for sale monitoring team for worldwide competitors.>Streamlined daily work allocation for audit process and build macro tools to reduce manual effort.>Collaborated with stakeholders to streamline audit process, root cause analysis and designed SLA metrices.>Preparing weekly, monthly business report, tracking and close looping on action items, and writing compelled documents of business outcomes for leadership review.>Identify root cause of defects and find areas of improvements in the process. Ensuring achievement of weekly, monthly and quarterly business goals, SLA goals and metrices for audit program.>Train the new analysts in helping them understand in house tools quickly.>Report violations of rules, regulations, policies, and procedures by evaluating or recommending the initiation of investigative and corrective procedures.>Carried out day-day-day duties accurately and eciently.>Provide feedbacks to the associates and close loop on audit observations.
Experience
Quality Specialist (Catalog Lead)
Oct 2024 — Present · Bengaluru, IN
Education
Sri Venkateshwara College of Engineering, BANGALORE
Bachelor of Engineering - BE
2015 — 2019
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