Naveen Kumar

About Naveen Kumar

With over 20 years of experience in IT, InsurTech, and SaaS, I\'m passionate about empowering individuals and organizations through effective learning and training. I\'ve successfully led teams in designing, developing, and delivering engaging training programs that drive business outcomes. Currently, I\'m focused on architecting and implementing innovative customer education programs at Zluri to help customers maximize the value of their SaaS investments. Previously, I\'ve led the transition of clients from legacy ITSM systems to ServiceNow, developed comprehensive training curricula, and mentored teams to create impactful learning experiences. My expertise lies in: Curriculum Development: Designing and delivering engaging training programs Instructional Design: Creating effective learning experiences SaaS Management: Leveraging technology to optimize training delivery ITIL Framework: Implementing industry best practices Cloud Technologies: Understanding Azure and AWS I\'m excited to continue driving innovation in the field of education and technology.#SaaS,#CustomerSuccess,#eLearning,#ITIL,#CloudComputing

Experience

1. Associate Director, Customer Education

   Zluri

   Dec 2024 — Present · Bengaluru, IN

Skills

• Operating Systems
• Windows Operating Systems
• Outsourcing
• IT Service Management
• Computer Hardware
• Service Desk
• Process Improvement
• Networking
• Hp Service Manager
• Windows
• Microsoft Certified Professional
• A+ Certified Professional
• Vendor Management
• Team Management
• Training
• Active Directory
• Itil V3 Foundations Certified
• Troubleshooting
• Itil
• Service Delivery
• Technical Support
• Business Analysis