Naveen Kumar
Senior Associate -Order management
- Role
- Senior Associate at Novonesis
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Naveen Kumar
Over 9 years of experience in Order Management,Customer Relationship Management…
Experience
Senior Associate
May 2022 — Present · Bengaluru, IN
Process orders in SAP, handles end-to-end order processing and order entry to Invoicing. received primarily via email, Salesforce.• Sales order creation, Sales Order Maintenance, Credit Note, Debit Note, Rebates, and Order Changes or Cancellation.• Keeping customers informed about their order execution status on daily basis, giving availability on products.• Creating delivery notes as per customer requested dates.• Decreasing customer back-orders through analyzing daily shipment reports (Backlogs).• Expediting the shipping date for special/priority customers.• Maintaining a database of all shipments deliveries.• Tracking the shipments to deliver as per ETA.• Addressing any issues with late or missing shipments or expected deliveries.• Coordinates with other departments as needed to improve service provided to customers.• Arranging international shipment documents like Packing List, Commercial Invoice, county of origin, and supplier declaration copies• Investigating and resolving all shipping issues including short-ships, damages (RAM), and lost goods• Working with the pricing team for special pricing for customers.• Providing training and Allocation of work to the team members and ensuring that their work is done.• Supporting to RPA (Robotic process automation) team.• Assisting the team in order entry and other queries when required.• Rendering customer service with expected TAT and maintaining 100% quality in Customer Service Ensure all documentation and order processes are in line with corporate guidelines and compliance.
Education
Bangalore University
Bachelor of Commerce - BCom, Business/Commerce, General
2010 — 2013
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