Naveen Kumar
Senior Travel Sales Consultant
- Role
- Senior Travel Consultant at Avs Holidays.Pvt.Ltd
- Location
- South Delhi, DL, IN
- LinkedIn followers
- 500 followers
About Naveen Kumar
Experienced Travel Consultant with a demonstrated history of working in the Immigration…
Experience
Senior Travel Consultant
May 2024 — Present · Delhi, IN
Handling Customer quires from all over the world.• To give a resolution over the same call, as a process of FCR.(First Call Resolution).• Calling up the airlines or diff. vendors to fulfil the needs of the passenger travelling.• Creating and changing the reservation for the ease of the passenger to suit their requirements.• Explaining passenger the fare rules and charges applicable for the change in reservation.• Explaining passengers about the refund and cancellation policy.• Explaining passengers about the requirements and types of visa.• Explaining passengers about the luggage and weight allowance policy.• Explaining the restrictions of the Low-cost careers.• Helping passengers about the unexpected Schedule change and helping them to find the flights withalternate options to ease their travel and fulfil requirements.• Selling passenger insurance and baggage insurance as part of targets (Cross Sell) and more businessto the company.• Ensuring the best quality of service is provided to the customer.• To give Customer the best experience for doing business with us.• Acting on behalf of the company to ensure the best quality of service given to the customer.
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