Naveen K.
Looking for Java / C++/ Python/ Perl/ Production support roles on Full Time and Contract
- Role
- Production Support Engineer-ai Hub at BNY
- Location
- Orlando, FL, US
- LinkedIn followers
- 500 followers
About Naveen K.
over 8 years of professional experience in all phases of Software Development Life…
Experience
Production Support Engineer-ai Hub
Jun 2025 — Present · Orlando, FL, US
rovided L2/L3 production support for AI Hub platform built on Azure, ensuring 24/7 availability and quick resolution of incidents impacting AI data pipelines and model inference services.Monitored and maintained microservices built in Java and Python responsible for real-time AI workflows, including model training orchestration and inference APIs.Investigated and resolved performance issues in Java-based RESTful APIs used by AI services, optimizing memory usage and thread handling for high-load scenarios.Supported Python scripts and services involved in AI/ML data preprocessing and transformation, ensuring smooth ETL operations for AI model consumption.Handled incident and problem management using tools like Azure Monitor, Application Insights, and Log Analytics to track errors, latency, and model failure rates.Coordinated with Data Science teams to debug model deployment issues in Azure ML and troubleshoot version mismatches and environment inconsistencies.Implemented automated health checks and alerting using Azure Functions and Java schedulers to proactively monitor AI model inference endpoints.Actively participated in root cause analysis (RCA) for high-priority incidents involving AI service downtimes, JVM crashes, or Azure resource limitations.Used Python for automation of support tasks like log parsing, data validation, and triggering batch model retraining jobs based on incident thresholds.Managed production deployments and configuration changes across AI Hub microservices using Azure DevOps pipelines and Git for change control.
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