Naveen H Kanthraj
HR Shared Services & Transformation Leader | Strategic HR Business Partner | HR Tech (SaaS) Enthusiast | Driving Innovation, Efficiency & Employee Experience
- Role
- HR Shared Services Leader - Apac at Fortive
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Naveen H Kanthraj
Experienced HR professional with over 15 years in human resources, currently leading a…
Experience
HR Shared Services Leader - Apac
Apr 2024 — Present · Bengaluru, IN
Lead and managing a 12+ member HR Shared Services team across APAC, fostering collaboration, coaching, and development to drive high performance and employee engagement.• Monitored service delivery KPIs and SLAs (e.g, case resolution time, employee satisfaction scores, call/chat abandonment rates) ensuring 95%+ compliance with organizational and regulatory standards.• Oversaw end-to-end HR service delivery including onboarding, employee data management, benefits administration, payroll support, and multi-channel employee inquiries (case management, chat, voice).• Streamlined HR processes and automated workflows, driving a 6%+ productivity gain hours annually) through simplification and technology adoption.• Collaborated with HRIS teams to align system functionality with business needs; conducted UATs, led successful system implementations, and optimized HR technology tools for service delivery.• Ensured compliance with legal, regulatory, and internal policies across APAC markets, safeguarding confidentiality of sensitive employee data and mitigating audit risks.• Partnered with HR Centers of Excellence (Talent Acquisition, Total Rewards, Employee Relations) and business leaders to deliver seamless HR services tailored to regional needs.• Served as primary escalation point for APAC Tier 1 & Tier 2 queries, resolving complex employee issues, identifying root causes, and implementing corrective actions to prevent recurrence.• Developed and maintained process documentation, SOPs, and control mechanisms, ensuring consistency, error reduction, and audit readiness across HRSS operations.• Built strong stakeholder relationships across APAC countries, ensuring clear communication, cultural alignment, and high service satisfaction at the senior leadership level.
Education
Indian Institute of Management, Calcutta
Executive Program in Human Resource Management
2017 — 2018
Visvesvaraya Technological University
Master Of Business Administration
2009 — 2011
JSVK
Primary And High School
1998 — 2004
Bangalore
Bachelor of Arts (B.A); Master of Business Administration (MBA)
Seshadripuram Pre-University College - India
Bachelor Of Arts
2006 — 2009
Skills
- Leadership
- Talent Acquisition
- Banking
- Team Management
- Personnel Management
- Performance Management
- Customer Relationship Management (Crm)
- Employee Relations
- Training & Development
- Employee Engagement
- Onboarding
- Training
- Time Management
- HR Consulting
- Learning and Development Data Management (Mis)
- L&D Logistics
- Recruiting
- Management
- Talent Management
- Vendor Management
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