Naveen Goud
Operations & Program Manager| 14+ Years | Scaled Teams 150+ | Driving Operational Excellence, Agile Delivery & Process Transformation | Cross-Functional Execution | Fintech
- Role
- Stl Business Support at Wise
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Naveen Goud
Senior Operations Leader with 15+ years of experience across fintech and e-commerce, driving operational excellence, program delivery, and large-scale team leadership.Currently a Business support Senior Team Leader at Wise (Fintech), leading end-to-end business customer support operations and managing employees, including Team Leads. I drive core operational metrics, coach leaders, and deliver strategic initiatives to scale performance, efficiency, and customer outcomes in a fast-growing, regulated environment.Previously, I spent 14+ years at Amazon (E-commerce), where I led and developed 150+ professionals as a Manager, delivering measurable improvements in quality, productivity, and workflow efficiency through data-driven, Agile, and Lean approaches.Core strengths: Operations & Program Leadership, Process Excellence, Customer Experience, People Development, and Cross-functional Collaboration.I thrive in dynamic environments and am passionate about scaling operations sustainably. Open to supporting startups with strategy, growth planning, operational scaling, and building strong customer experience foundations.
Experience
Stl Business Support
Oct 2025 — Present · Hyderabad, IN
As a Business support Senior Team Lead (STL), I lead high-performing teams to deliver strong operational results while aligning with overall business objectives. I drive consistent improvement across key performance metrics through data-driven strategies, structured coaching, and clear accountability. I partner closely with cross-functional stakeholders to execute priorities, manage change effectively, and strengthen process governance. A key focus of my role is developing Team Leads and building a strong leadership pipeline through mentoring and performance management. I balance operational excellence with a people-first approach, fostering engagement, ownership, and a culture of continuous improvement.
Education
Vidya Vihar
Bachelor's degree, Electronics
Osmania University
Bachelor's degree, Computer Science and electronics
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.