Naveen Bhagat

Assistant Branch Manager-operation @Aakash Educational Services Limited

Gurugram, IN

I lead branch operations with a focus on customer success, compliance, and service delivery excellence. I ensure customer satisfaction and retention through structured engagement programs, drive branch profitability by monitoring revenue and reducing costs, and strengthen compliance with regulations and internal frameworks. I collaborate across departments and corporate teams to optimize operational processes and oversee SLA-driven service delivery. By mentoring my team and leveraging analytics, I track and improve CSAT, NPS, and retention to consistently enhance efficiency and customer experience.

Mahatma Gandhi Kashi Vidyapeeth

Bachelor's degree

Swami Vivekananda Subharti University, Meerut

Master of Business Administration - MBA