Naveen Amudalapelli
Enterprise Service Management Implementation expert
- Role
- Servicenow Practice and Delivery Manager at MOURI Tech
- Location
- Concord, NC, US
- LinkedIn followers
- 500 followers
About Naveen Amudalapelli
With over 22 years of IT experience, including 12+ years of deep expertise in ServiceNow, I currently serve as a ServiceNow Practice and Delivery Manager, where I lead the growth and advancement of the Enterprise Service Management (ESM) practice. My role spans end-to-end ownership of presales, consulting, solution design, implementation, and managed services, along with supporting platform license resell initiatives.I act as a key escalation point for delivery, ensuring high-quality execution, process optimization, and seamless client engagement across multiple accounts. I have a strong track record of driving successful ServiceNow implementations, enabling organizations to transform their service delivery models and achieve operational excellence.I am a Certified ServiceNow Technical Architect (CTA) and Implementation Specialist, with expertise across ITSM, ITOM, HRSD, Sales and Order Management, Telecom Order Management, Hardware and Software Asset Management, including complex order lifecycle implementations. My focus is on delivering business-aligned solutions, strengthening go-to-market strategies, and leveraging innovative technologies to drive measurable outcomes and long-term client partnerships.
Experience
Servicenow Practice and Delivery Manager
Dec 2023 — Present · US
Responsible for building and development of the Enterprise Service Management practice• Supporting pre-sales, consulting and implementation, managed services and platform licenses resell activities. • Serving as the primary contact and administering the ESM implementations and customer relationship• Spearheading the growth and development of the ServiceNow Go-To-Market (GTM) strategyBuild and maintain partnership with ESM Tools• Participating, when needed, in crucial strategic projects as the delivery Lead• Serving as the escalation point and sole contact for all ongoing deliveries• Continuously improving delivery processes, incorporating tooling, methods, and technologies• Optimizing support processes to enhance efficiency while maintaining the quality • Leading strategies and roadmap for ServiceNow Customer Journeys
Education
MKU
Master of Business Administration (M.B.A.), IT Systems
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