Naved Alfred
HR Service Delivery Associate | HR Operations & Leave of Absence Specialist | Workday HCM & Zendesk | End-to-End HR Experience
- Role
- HR Service Delivery Associate at Accenture
- Location
- Bengaluru, IN
- LinkedIn followers
- 500 followers
About Naved Alfred
I make HR feel human, while keeping processes seamless and reliable.\" I’m an HR…
Experience
HR Service Delivery Associate
Jun 2025 — Present · Bengaluru, IN
Accenture is a global leader in professional services, delivering digital, cloud, and security solutions worldwide. I work as part of the Tier 2 HR Service Delivery team, managing high-complexity HR operations and Leave of Absence (LOA) cases for a leading US-based client. I collaborate closely with on-shore HR managers, business leaders, and senior stakeholders, with the authority to make key decisions, interpret policies, and escalate matters to top-level management; ensuring timely, compliant, and employee-first resolutions that enhance the overall employee experience.Roles & Responsibilities:• Managing end-to-end HR operations, including LOA administration, employee lifecycle transactions, and policy application.• Investigating and resolving sensitive Tier 2 cases using Workday, Zendesk, and other HRIS/case management systems.• Partnering with cross-functional and on-shore teams to ensure consistent, accurate, and policy-aligned outcomes.• Exercising decision-making authority to streamline case resolution and improve operational efficiency.• Leveraging case data to identify trends, recommend process enhancements, and optimize HR workflows.I am best known for:• Expertise in Workday and Zendesk for HR service delivery.• Strong problem-solving and decision-making in high-stakes employee cases.• Building collaborative relationships across global teams.• Consistently achieving SLA targets while maintaining high service quality.• Driving continuous process improvements for better HR service delivery.
Education
Alliance University
Master of Business Administration - MBA, Human Resources Management/Personnel Administration, General
Kaziranga University
Bachelor of Commerce - BCom, Marketing & E-commerce, General
Indian Institute of Management Kashipur
Executive Development Program in Strategic HR Analytics , Human Resources
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