Navdeep Singh Othee
Product Manager – Customer Experience @Rattle | Bridging CX & Product
- Role
- Product Manager - Customer Experience at Rattle
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Navdeep Singh Othee
I’m Navdeep — the bridge between customers, product, and impact. I don’t just put out fires; I design systems that prevent them. From my early days as a tech-savvy support firefighter to now shaping product strategy, my mission has always been the same: turn real-world problems into scalable solutions.I can dissect a Salesforce flow blindfolded, troubleshoot API chaos before my coffee cools, and just as easily switch gears to craft PRDs, map feature flows, or work with design & engineering to ship something customers love. My 9+ years of experience across support, solutioning, and product management help me see both sides: the urgency of customer issues and the long-term vision of product building.My journey so far? • Capgemini — cut my teeth on global banking projects, applying engineering skills to apps & platforms. • FusionCharts — mastered data visualization and integrations across tech stacks, supporting a worldwide customer base. • Whatfix — one of the first builders of its CS function, scaling the team, processes, and digital adoption expertise — and discovering my leadership edge. • Rattle — joined as the 1st CS hire, built the foundation of support from scratch, and grew into Product Manager. Today, I drive initiatives around Rattle AI, scalable automations, and features that make workflows smarter, bridging customer pain points into product solutions that matter.Beyond tickets and PRDs, I’m a motivator, creator, and builder. I share knowledge bombs on LinkedIn, coach others to elevate their craft, and believe clarity in communication is just as important as clarity in product.I’ve got goals bigger than my biceps (yep, I’m working on that too), a gym plan tighter than the workflow loops , a hunger to always learn, lead, and leave an impact.Blending support, product, & passion — that’s where the magic happens.
Experience
Product Manager - Customer Experience
Feb 2025 — Present · Bengaluru, IN
Education
Lovely Professional University
Bachelor of Technology - BTech, Computer Science
2012 — 2016
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