Navdeep Nav Singh
Servicenow Developer @Deloitte
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WORK HISTORY
Servicenow Developer @Deloitte
Designed, developed, and implemented ITSM solutions optimizing incident, problem, and change management processes• Introduced a Major Incident Management process resulting in a 20% reduction in critical incident resolution time• Developed automated workflows, reducing the average incident resolution time by 25%• Orchestrated ITOM initiatives with automated workflows for infrastructure monitoring• Automated server provisioning processes, reducing deployment time by 40% and ensuring consistent configurations• Implemented monitoring solutions that reduced system downtime by 15%• Developed Governance Risk and Compliance (GRC) strategies• Conducted risk assessments and implemented risk mitigation strategies, enhancing data security.• Reduced security incident response time by 20% through workflow optimization• Revamped HR processes with HRSM and HR Service Delivery (HRSD) solutions• Enhanced employee experiences and self-service capabilities, leading to a 40% increase in employee engagement• Developed automated HR case management workflows, reducing manual HR case handling by 35%• Implemented onboarding and offboarding processes within HRSD, improving process efficiency and compliance• Created a comprehensive knowledge base for HR-related queries, reducing HR ticket volumes by 25%• Integrated third-party HR systems with ServiceNow, ensuring seamless data flow and process automation• Designed and deployed HR service catalog items, enabling employees to access HR services easily and efficiently• Developed performance analytics dashboards for HR, providing insights into HR service delivery and areas for improvement• Developed custom ServiceNow applications, modules, and integrations• Orchestrated integrations with external systems through RESTful and SOAP APIs, enabling seamless data exchange
EDUCATION
Canada
Certified ServiceNow Admin, ServiceNow
ABOUT NAVDEEP NAV SINGH
I am a Certified ServiceNow Developer and Architect with over 8+ Years in ServiceNow Industry. I have worked on ITSM (Incident, problem, Change Management, MIM), ITOM (Discovery, ServiceMapping, Event Management, Midservers etc.),as a ServiceNow Developer i have worked with IRM Recently and have experience with REST and SOAP Integrations. I have extensively worked with Hardware Asset Management (HAM) and Software Asset Management (SAM). as well as with GENAI and CSDM.
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