Navaneeth Kotyada

Service Availability Analyst @Accenture

IN

Identified, analyzed, and resolved production and infrastructure vulnerabilities in the application •Hands-on experience working with Marriott Reporting Application & Products and Incident Management tools like ServiceNow.•Hands on experience to monitor systems and trends and prevent the occurrence of incidents, problems, and errors and improve overall performance with the tools such as Big Panda, Splunk, Dynatrace One Agent, and APM/BSM.•Handling, managing, and distributing the consumer and user traffic across all the production/hosting sites using Putty and Akamai Console.•Administered the MTOC telephone line fielding calls regarding incidents and outage events on both enterprise and property levels for more than Marriott-managed properties.•Communicated the status of software/application production outages and any error-resolution activities via periodic pages/emails/phone calls, etc. to the application community during an outage.•Ensured continuous communication & coordination with the client in the event of a high focus incident along with ensuring seamless communications between customers & the technical resolver groups to find a feasible solution to meet SLA.•Routed the big panda, unassigned tickets to appropriate queues post performing initial level of analysis.•Performed initial level of verification on the network issues experienced by properties managed by Marriott International and worked with teams of talented software engineers to define, build and maintain cloud infrastructure.•Established incident tickets via ServiceNow (SNOW) to track all remediation activity and ran through scripted triage for opened incidents based on provided SOPs with a problem ticket during the requirements. Skills: Dynatrace monitoring · Big Panda · Akamai · Application Performance Management · Putty · PagerDuty · ServiceNow · Splunk · Microsoft office · Internal and external communications · Service Level Agreement (SLA)

Aditya Global Business School

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Ascent Classes

Higher Secondary Education, Science, 8.42 Cgpa

Vijayam Techno School - India

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