Jessica Nava

Flight Attendant @Alaska Airlines

Los Angeles, CA, US

Serve as point of contact to team members and up to 189 passengers, address concerns, and resolve conflicts during flight by maintaining positive, but firm, attitude • Collaborate with gate agents, flight crew, and passengers to assure strict on time departures were met more frequently than company standard of 85%• Handle delays, crew changes, flight re-routes, or layover changes with team, and third parties with confidence in order to consistently deliver award-winning service• Abide by strict FAA regulations to ensure safe flights in case of unexpected emergencies by performing safety checks and demonstrations before, during, and after departures