Nav Kajal
Sr IT Manager @Plan Group Inc.
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WORK HISTORY
Sr IT Manager @Plan Group Inc.
Vaughan, ON, CA
Strategic Team Leadership: Successfully built and led three new cross-functional teams across global locations, optimizing workload distribution, improving resource utilization, and fostering collaboration between onshore and offshore teams.Operational Management: Experienced in managing onshore and offshore support functions, developing detailed support plans, project roadmaps, schedules, and milestone tracking to ensure timely delivery and high service standards.Solution-Oriented Decision Making: Recognized for a solution-driven mindset—able to assess systems impact, anticipate long-term business implications, and align technical solutions with strategic goals and customer commitments.Agile Project Delivery: Skilled in Agile methodologies for project planning, sprint scheduling, tracking, and coordinating site development and testing processes. Consistently creates well-defined business cases to justify resource needs and budget allocation.Major Migration Project: Spearheaded the successful migration of 1,300+ users from one domain to another. Designed comprehensive strategies, built dedicated teams, and developed execution plans to ensure a seamless transition with minimal downtime.Multi-Location Management: Partnered closely with IT Operations teams to maintain Service Level Agreements (SLAs) across multiple time zones and global regions, ensuring continuous performance and service excellence.Process Optimization: Established Standard Operating Procedures (SOPs) and workflow enhancements to drive productivity, standardize performance metrics, and improve operational efficiency across all teams.Budget & Resource Oversight: Managed operational budgets across North American and European teams, balancing financial accountability with strategic investments in tools, training, and personnel development.
EDUCATION
BBSBEC Engineering College, Fathegarh sahib, Punjab, India
Bachelor of Engineering, Electronics & communication
Sir Sandford Fleming College
Business Administration, Administration
Centennial College, Toronto
vITA School Organizations - CA, VMware vSphere: Install, Configure, Manage [V5.5]
ABOUT NAV KAJAL
A self motivated IT Leader with strong analytical and interpersonal skills, loyal, honest and hardworking, sharp troubleshooting & management skills. Adaptable to changes, willing to take lead and to lean new technologies. Posses excellent time tracking of team, troubleshooting, time management, multitasking and organizational skills. Plans and manages team workloads, extra hours, sets priorities and meets deadlines. Performs well under pressure. Proactive acquiring new knowledge as a quick learner to meet emerging challenge from job. Working easily with other teams and always open mind to opposite points of view.
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