Muhammad Nauman Yousuf

Solution Consultant @infinit.cx

Munich, DE

As a Solution Consultant, I work on delivering CCaaS solutions—primarily with Sprinklr, and occasionally with Genesys Cloud—helping telecom and finance clients modernize their contact centers.My role sits at the intersection of user needs and technical delivery. I’m involved in end-to-end solution design, from performing GAP analysis and writing use/test cases to supporting implementation and collaborating closely with cross-functional teams.Some highlights from my time here include:• Deploying Sprinklr Voice IVR for a major telecom client• Rolling out Sprinklr Live Chat in a multi-channel setup• Supporting the Sprinklr Email deployment in the Blueprints projectBeyond project delivery, I also:• Mentor junior team members• Write knowledge base articles and contribute to internal repositories• Lead knowledge-sharing sessions to foster team-wide learningI enjoy working as part of a collaborative delivery team that values both precision and innovation—always with a focus on making the customer experience better, one step at a time.