Naufil Khan
L&D Specialist | LMS Administrator | 10+ yrs in, SABA, SuccessFactors, SCORM/xAPI | Driving LMS Optimization, Compliance Training & Learner Engagement
- Role
- Product Manager at Clarivate
- Location
- Delhi, IN
- LinkedIn followers
- 500 followers
About Naufil Khan
Learning & Development Specialist and LMS Administrator with 10+ years of experience…
Experience
Product Manager
May 2020 — Present
Managed and supported over 130 healthcare clients using Learning Management Systems (LMS) and cloud platforms, serving a learner base of more than users. • Delivered and maintained 140+ courses across LMS and cloud platforms, ensuring timely updates and quality content delivery. • Addressed learning support tickets via Salesforce, ensuring issue resolution within SLA and maintaining high client satisfaction. • Collaborated with clients via phone and email to troubleshoot and resolve technical issues, offering expert support and clear communication. • Created and customized reports in LMS based on client requirements, ensuring accuracy and actionable insights. • Reviewed and implemented new LMS features and functions aligned with evolving business and learning needs. • Drove ongoing improvement of LMS processes, consistently prioritizing end-user experience and platform usability. • Conducted quality assurance checks on courses before release to ensure content accuracy, SCORM compliance, and functionality. • Performed regular course updates in both LMS and cloud, maintaining content relevance and accuracy for clients. • Designed and developed new courses, assessments, and certification programs within the LMS environment. • Managed SCORM Cloud content versions across multiple realms, ensuring seamless content delivery and tracking. • Conducted advanced LMS testing to verify successful implementation of bug fixes and feature updates. • Utilized Wrike to manage and track
Education
Sikkim Manipal University - Distance Education
Master of Business Administration - MBA, Human Resources Management/Personnel Administration, General
2018 — 2020
Delhi University
Bachelor of Commerce (B.Com.), Business/Commerce, General
2011 — 2014
Skills
- Lms
- Human Resources
- Management
- E-Learning
- Team Building
- Training & Development
- Employee Engagement
- Training Delivery
- Instructional Design
- Training
- Performance Management
- Employee Relations
- Microsoft Excel
- Coaching
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