Nauaien N.

Manager, Guest Services @Canadian National Exhibition

Toronto, ON, CA

As a Guest Services Manager at the Canadian National Exhibition, I lead transformative initiatives to elevate guest experience, staff performance, and operational excellence at Canada’s largest annual fair.Key Responsibilities & Achievements:Lead the end-to-end planning and operational execution of the Guest Services Department including eight large-scale hospitality programs at Canada’s largest annual fair, serving over 1.4 million guests.Build and sustain trust-based relationships with internal stakeholders, producers, vendors, and event partners to ensure the seamless delivery of guest-facing services in alignment with safety standards, regulatory requirements, and org objectives.Oversee a 280+ person seasonal workforce, including recruitment, onboarding, and performance management, while mentoring team leads and aligning staff development with service excellence goals and operational priorities.Collaborate closely with city agencies, planners, and on-site coordinators to deliver events that balance client expectations with venue capabilities, guest safety, and contract deliverables.Support vendor negotiations, monitor department spending, and contribute to budget planning to maintain fiscal discipline while meeting service-level commitments.Resolve real-time service or staffing issues with discretion, escalating matters when required to uphold operational continuity and guest satisfaction.Achieved a 30% increase in guest satisfaction through targeted service interventions, operational adjustments, and integrated post-event evaluations.Contribute to organizational improvement through detailed post-event debriefs, data-informed recommendations, and cross- departmental knowledge sharing

Seneca Polytechnic

Diploma in Police Foundations

York University

Bachelor of Arts in Environmental Studies

Ontario Institute for Studies in Education of the University of Toronto

TEFL Certificate