Natonya McClay
- Role
- Sr Manager Core Operations Chief of Staff - Strategy, Practices, Operations, & Transformation at Allstate
- Location
- Dallas-Fort Worth, TX, US
- LinkedIn followers
- 500 followers
About Natonya McClay
I\'m a tenacious, charismatic, business-oriented, and transformational leader who succeeds…
Experience
Sr Manager Core Operations Chief of Staff - Strategy, Practices, Operations, & Transformation
May 2023 — Present · Dallas-Fort Worth, TX, US
Responsible for leading operational excellence with multiple divisions by formulating and communicating organizational goals, coordinating divisional operational activities and workflows, and formulating and implementing action plans to drive results within the Property-Liability Technology organization. To ensure success: • Lead the organization’s transformation strategy which entails overall accountability to transition the organization from current-state to future-state operating model. • Accountable for creating and deploying cultural objectives, leading the engagement and development of a workforce, and collaborating for shared success • Leads division and department leaders by providing appropriate direction, coordinating onshore and offshore department activities, monitoring employee and department performance, formulating and implementing action plans. This includes local and nationwide direct reporting relationships as well as governance and control of a 2500+ global workforce and virtual workers • Coordinates with multiple departments, divisions of the enterprise to deliver required objectives and determines and prioritizes operational plans and objectives across multiple business areas • Maintains effective communication with Home Office Officers, Managers and other Field Management levels giving recommendation and information, regarding Department related issues • Develops, implements, and monitors plan to deliver on financial, resource, and customer service results including introducing and leading change effectively, recommending and implementing changes to methods and modeling change agility and new ways of doing business • Monitors and leads effective compliance and audit objectives • Establishes, monitors, and collaborates with procurement to monitor existing vendor performance and delivery as well as onboards new vendor relationships to enhance cost strategy
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