Natjasucha Chanpen
VP, Customer Success @Arcadia
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WORK HISTORY
VP, Customer Success @Arcadia
Atlanta, GA, US
Urjanet was acquired by Arcadia
EDUCATION
Georgia State University - J. Mack Robinson College of Business
MBA, Information System
Georgia State University - J. Mack Robinson College of Business
MS, Information System
J. Mack Robinson College of Business, Georgia State University
MS & MBA; BA, Information System; Business Accounting; Accounting Information System; Commerce and Accountancy
Chulalongkorn University
B.A., Commerce and Accountancy
SKILLS
ABOUT NATJASUCHA CHANPEN
More than 20 years of experience performing project/program management, technical account and business relationship management, and pre-sales roles for a global mobile technology company offering mobile business solutions and software development via cloud-based SaaS platforms.Experience managing United States and offshore teams including leading several cross-functional, multi-national teams.Ability to map business needs to technical solutions in order to solve business issues, improve efficiency of business processes and drive revenue within timelines and budgets, with strong technical knowledge for implementation and utilization of HTTP API, REST, JSON, SQL, SMPP, geo-location, Push notification, MMS, and mobile applications.Materially shortened the customer onboarding timeline by creating easy to follow steps, and checklists for the internal team and the clients, which reduces the back-and-forth between teams, resulting in a more efficient process and accelerated revenue recognition.
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