Pankaj Nath
Transforming Healthcare After-Sales & Service | Customer Experience Leader | Service P& L | Six Sigma Black Belt | Service Strategy
- Role
- Associate Director - Services at Abbott
- Location
- New Delhi, DL, IN
- LinkedIn followers
- 500 followers
About Pankaj Nath
With over 25 years of experience in healthcare after-sales and service management, I specialize in transforming service delivery into a profit center while enhancing customer experience and operational efficiency. As Associate Director – Services at Abbott Diagnostics, I oversee service operations across India and South Asia, driving initiatives in predictive maintenance, service P&L optimization, and capability building. My contributions have led to significant improvements in Net Promoter Score and consistent revenue over achievement through strategic service programs. At Abbott, I enable operational excellence through data-driven service models, structured KPI alignment, and digital-first approaches, ensuring consistent system uptime. Empowering teams with ownership and agility, I champion a customer-centric approach that fosters retention and loyalty. My mission is to advance service delivery with innovative solutions that elevate customer success while driving measurable business outcomes.
Experience
Associate Director - Services
May 2019 — Present · Mumbai, IN
Led a team of 70 service professionals, enhancing after-sales service operations across India and South Asia. • Developed and implemented innovative customer service programs, achieving a significant increase in Net Promoter Score (NPS). • Managed service center operations, consistently surpassing revenue targets while optimizing service performance metrics.
Education
National Institute of Technology, Kurukshetra, Haryana
B-Tech, Electronics & Communication
Indian Institute of Management, Kozhikode
Executive MBA, Marketing/Marketing Management, General
2004 — 2005
National Institute of Technology, Kurukshetra, Haryana
Bachelor of Technology - BTech, Electronics and Communications Engineering
Skills
- X-Ray
- Digital Imaging
- Channel Partners
- Pacs
- Medical Imaging
- Medical Devices
- Imaging
- Channel Management
- Crm
- Customer Relations
- Dicom
- Biomedical Engineering
- Healthcare
- Business Development
- Electronics
- Ultrasound
- Radiology
- Diagnostics
- Customer Service
- Field Service
- Market Development
- Cardiology
- Capital Equipment
- Product Launch
- Management
- Team Building
- Hardware Diagnostics
- Hospitals
- Leadership
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.