Nathan Yi
Computer Science/Data Management Grad with High-level Customer Success expertise and extensive SaaS experience
- Role
- Customer Success Manager at Litify
- Location
- Austin, TX, US
- LinkedIn followers
- 500 followers
About Nathan Yi
As a Customer Success Manager, I have over three years of experience in leading SaaS platform implementations, reducing customer churn, increasing renewal rates, and generating revenue from upselling. I have a strong background in technical support and data analysis, as well as excellent interpersonal skills and customer engagement abilities.My mission is to bridge the gap between technology and the users it benefits, by showcasing the power and advantages of cloud-based or other SaaS platforms. I have a unique combination of competencies that make me a valuable asset to any team. At Surglogs, I created and defined the first Customer Success role, curated all processes for the department and massively improved company-wide metrics. I also acted as the main point of contact for strategic accounts and corporations, developing daily processes and strengthening relationships with customers.
Experience
Customer Success Manager
Apr 2024 — Present · NY, US
Build and maintain trust and oversee account health with legal entity\'s Executives and Salesforce Admins from implementation/go-live through the entire customer lifecycle- Demonstrate the ability to pull clients from low NPS and low utilization to Litify champions and perfect account health (achieve 95%+ renewal and massive improvements to NPS)- Devise actionable account plans/initiatives and complete to drive growth in top law firms across the country- Demonstrate exceptional knowledge of the Salesforce platform and Litify\'s products as the main POC of top in class law firms to provide increased value for firms, alleviate client pain points, and set clients on the track to renewal- Personally curate and present Executive Business Reviews, customer onsites, client-facing documentation, regular cadence calls, product demos, and more.
Education
University of Arizona
Bachelor of Applied Science - BASc, Applied Computing: Information Management
Skills
- Customer Satisfaction
- Customer Relations
- Html5
- Food Preparation
- Microsoft Excel
- Sports Medicine
- Microsoft Office
- Food Safety
- Css
- Rectrac
- Food Quality
- Customer Engagement
- Cpr Certified
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