Nathan Strum

About Nathan Strum

I’m the CEO and co-founder of Abby Connect, where for the past 20 years, we’ve been helping small businesses make exceptional first impressions with professional, friendly receptionists who feel like part of their team.Now, we’re taking that experience and expertise into the next chapter — combining human connection with the efficiency of AI through our new AI Receptionist.What’s driving this shift? Small businesses need to be responsive 24/7, but they also want personal service that doesn’t feel robotic. After 18 months of development and two months of real-world beta testing, we’re excited to bring this hybrid approach to market — giving businesses the best of both worlds.As a founder who’s spent two decades focused on customer experience, I’m passionate about technology that enhances service, not replaces it. I’m also learning that after 20 years behind the scenes, there’s value in stepping out and sharing what we’ve learned along the way — especially at a time when AI is rewriting the rules of customer communication.If you’re interested in how AI and human service can work together, or if you’re just passionate about great customer experiences, I’d love to connect.

Experience

1. CEO

   Abby Connect

   Apr 2006 — Present · Las Vegas, NV, US

   Focused on leveraging technology to enhance — not replace — real human connection for small businesses.

Skills

• Executive Management
• Business Planning
• Operations Management
• Contract Negotiation
• Selling
• Start-Ups
• Business Development
• Negotiation
• Sales
• Entrepreneurship
• Leadership
• Strategic Planning
• Team Building
• Small Business
• Strategic Partnerships
• Strategy
• Marketing
• Marketing Strategy
• Business Strategy
• New Business Development