Nathan Slater

About Nathan Slater

Highly qualified technology and operations leader with 10+ years of leading people and organizations to successful outcomes. Results driven leader with a proven history of improving and growing an organization. Strong people leadership with demonstrated success in developing top performing teams and delivering a world-class customer experience. Reputation for building strong inter-personal relationships of trust through establishing a positive work culture, measuring performance with data and accountability, and successfully solving complex problems and initiatives. Focused on creating a culture of excellence within an organization that includes empowering teams and individuals to achieve success. Seasoned experience in identifying and implementing operational efficiencies, strategic planning and execution, and fostering collaboration across organizations.Specialties: Leadership, Inter-personal skills, Project Management, Communication, Relationships, Strategy, Process Improvement, Customer Success, Performance Management, Innovation, Spanish, MS Office, Finance, Loyalty, Analytical, Team Builder, SaaS

Experience

1. Director of Professional Services

   LVT (LiveView Technologies)

   Jan 2025 — Present

   Own the end-to-end post-sales customer journey—strategy through execution—for a fast-growing provider of mobile surveillance and analytics solutions. Lead a multi-disciplinary organization that onboards 300+ security units per month while driving continuous improvement, cross-department alignment, and world-class customer outcomes.Founder Award Recipient - 2024 - Company-wide honor for demonstrating the values of the company.Set vision & strategy: Define departmental mission, long-range roadmap, and annual OKRs; inspire four high-performing implementation teams to execute against that vision.Operational leadership: Chair weekly strategy forums and operational reviews, streamlining workflows for internal stakeholders, 3rd-party partners, and customers.Performance management: Conduct weekly 1-on-1s with each implementation leader—calibrating goals, KPIs, and project milestones while coaching on leadership, execution, and career growth.Leadership development: Facilitate bi-weekly management workshops that level-up delegation, feedback, and servant-leadership skills across the org.Cross-functional collaboration: Partner with Product, Engineering, Sales, and CS executives to align priorities, eliminate hand-off friction, and amplify customer value.Scalable onboarding: Oversee the deployment and health of 300+ mobile security units/month, ensuring SLAs are met and NPS targets exceeded.Data-driven accountability: Build and refine dashboards that surface cycle-time, quality, and utilization metrics; establish scorecards that drive ownership at every tier.Vendor & customer advocacy: Maintain active executive relationships with key customers and service partners, gathering feedback that informs product and process enhancements.

Education

• Highlands Ranch High School

  Diploma, General Studies

  2000 — 2003

• Utah Valley University

  Bachelor of Business Administration (B.B.A.), Business Administration and Management, General

  2006 — 2012

• Utah State University - Jon M. Huntsman School of Business

  Master of Business Administration (MBA), Business Administration, Strategy, Operations

  2015 — 2017

Skills

• Team Building
• Management
• Agile Project Management
• Project Management
• Business Analysis
• Sdlc
• Financial Analysis
• Process Improvement
• Program Management
• Training
• Account Management
• Customer Service
• Team Leadership
• Business Process Improvement
• Leadership
• Software Project Management
• Strategic Planning
• Microsoft Excel
• Microsoft Office