Nathan S. Gilbert
Director of Training @Finxact
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WORK HISTORY
Director of Training @Finxact
I was promptly promoted to Director of Training at Finxact, where I assumed managerial responsibilities for the organization’s team of Training Consultants and more recently, a subset of Technical Writers.During my tenure as Director of Training, I’ve overseen a comprehensive evolution of our functionally focused L&D processes, capabilities, and channels. This includes the ground-up development of a standardized and comprehensive two-week instructor-led training program leveraged to train new hires, contractors, partners, and clients, as well as the large-scale enhancement and maintenance of our next-generation, self-service, web-based Finxact Learning Portal.I lead frequent collaborative training needs analysis sessions with high-profile clients to build relationships with key stakeholders, evaluate specific training or consultative needs, and oversee the development and delivery of bespoke curricula in a time-sensitive manner.My leadership and management skills have also been leveraged cross-organizationally. In addition to maintaining leadership of our functional L&D team, I’ve managed special support and services initiatives for high-profile clients. Our success in these efforts resulted in normalized defect backlogs and issue turnaround times, increased client support resource system knowledge, and the implementation of improved processes and workflows.
EDUCATION
Ouachita Baptist University
Bachelor of Arts (B.A.), Business Administration – Finance & Marketing
SKILLS
ABOUT NATHAN S. GILBERT
Director of Training at Finxact
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