Nathan K.
- Role
- Customer Success Account Manager Ii at Nextiva
- Location
- Phoenix, AZ, US
- LinkedIn followers
- 500 followers
About Nathan K.
Passionate advocate skilled in client success, strategy implementation, and relationship…
Experience
Customer Success Account Manager Ii
Jan 2019 — Present
Successful Customer Success Account Manager responsible for managing over 400 Mid-Market client accounts located across the United States.* Selling SaaS / Cloud based business communication solutions within a startup environment.* Responsible for identifying customer account opportunities & driving net new revenue growth through product expertise including VoIP, Call Center Services & Virtual Agent Services, Data Analytics, IVR, AI, Software & Hardware Integration Services, CRM, Live Chat, Customer Experience Tools and Video Collaboration Services.* Client point-of-contact responsible for managing sales, escalations, solution development, training, contract negotiations and sustainment of all Nextiva products.* Responsible for delivering high customer satisfaction by resolving all business and technical concerns by working with senior level support ensuring all expectations and timelines are met.* Negotiate new client contracts as well as renewals by working with key C-level stakeholders.
Skills
- Market Research
- Management
- Marketing Research
- Financial Analysis
- Leadership
- Sales
- Customer Service
- Creative Problem Solving
- Online Marketing
- Credit
- Analytical Skills
- Credit Analysis
- Banking
- Strategy Implementation
- Strategy
- Marketing
- Analysis
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