Nathan Kline

Enterprise Customer Success Manager @Pugpig

Charlotte, NC, US

Proactively implementing strategies on 2 projects to ensure knowledge sharing and project progression- Analyzing and closely monitoring enterprise client data to extract insights and identify news mobile app optimization opportunities, and conveying these findings professionally and promptly- POCs, QBRs, Health Checks - Nurturing and upholding a deep comprehension of our clients\' mobile app business objectives and drivers-Acting as the client\'s advocate within the organization, guaranteeing the resolution and follow-up on issues-Collaborating with internal teams to ensure the fulfillment of client requirements, coordinating with Support, Professional Services, Project Managers, Finance, and Product teams-Recognizing significant obstacles and fundamental challenges that may affect the efficiency of app updates and migrations, and applying logical problem-solving skills to address intricate scenarios. Partnering with department leaders to manage customer success metrics and expectations-Diligently monitoring and evaluating the Net Promoter Score (NPS) and ARR, taking corrective actions to address any concerns.

Vm Ware

vmware Sales Professional Certification, vmware

UNC Charlotte Belk College of Business

MBA, Management

University of North Carolina at Charlotte

Master of Business Administration - MBA, Management

West Charlotte Sr. High School

High School Degree

The University of North Carolina at Chapel Hill

BA, Journalism and Mass Communication